Category Manager

Dubai - United Arab Emirates

Job Type

Full time

About the Role

As a Category Manager, you will be responsible for the P&L for the category assigned. The categories could be either a set of Products / OEMs/ Accessories or Channels. You will work closely with the representatives of the retail chain as well and procurement and operations team to formulate competitive strategies and innovative marketing / promotion schemes to achieve targets / goals. This will include ongoing competitive market analysis, tracking global trends and product lifecycles. You will need to maintain strong relationships with the respective OEMs/ ODMs/ Accessories manufacturers.


Key Responsibilities: 

  • Manage categories (with a P&L responsibility) of phones, accessories, and channel related services from OEMs / ODMs/ Operators.

  • Manage within assigned category budget.

  • In depth understanding of retail business and the mobile handset market. 

  • Every week share/update GSM/Non-GSM price database.

  • Accountable for the data quality.

  • Use category management as a tool to ensure optimal brand and product presence in the retail outlets

  • Work closely with the client (the retail chain executives), procurement managers and vendor teams to develop a sales and procurement plan /sales and (joint) marketing strategy and implement thereon. 

  • Actively participate in sales and operations planning meetings with the retailer.

  • Negotiate prices, promotions schemes with the vendors, along with the procurement head.

  • Be the primary contact window for the vendors.

  • Accountable for keeping appropriate relationships with the vendors and getting device/technological roadmaps on regular basis.

  • Analyze market data on products, life cycles, performance, and opportunities

  • In the long term – establish team to grow the business.

  • Be the primary contact window for sales team. 

  • Accountable for keeping good relationships and pushing the team for more contracted device offers.

  • Develop and implement promotions and programs.

  • Optimize marketing actions by analyzing/evaluating competitive activities on regional/market basis; provide recommendations on appropriate activities to achieve increased market share.

  • Support distribution-building efforts in concert with Sales, Logistics and Finance by identifying account or market opportunities and preparing SKU rationalization arguments.

  • Provide recommendations to customers to optimize trade promotional spending, responsible for the effectiveness of promotion by account and or market

  • Communicate category, category change and activity, and merchandising standards for each format.


  • Graduate, preferably with a degree in Business Administration.

  • 7 to 10 years experience in product management, category management and marketing

  • Ability to work in a culturally diverse environment and excellent communication and negotiation skills

  • Comfortable working with state-of-the-art decision support IT applications.

  • Proficiency with MS Office

  • Speaking and writing knowledge of English (Arabic is a plus)

About the Company

Zension Technologies is the largest Device Services Platform in the GCC. Working towards enhancing consumer experiences in the embedded technology services sector since 2014, we’ve helped over one million subscribers through our flagship super warranty service. Offering total device protection, upgrade & buyback programs, and after-sales services of all in warranty devices, Zension has provided their services to the region’s leading Telecommunications and Consumer Electronics Retail & Online Brands.